{"id":24164,"date":"2017-11-01T19:33:00","date_gmt":"2017-11-01T18:33:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=24164"},"modified":"2017-11-01T19:33:00","modified_gmt":"2017-11-01T18:33:00","slug":"how-to-integrate-zendesk-and-get-back-the-survey-responses-to-zendesk-custom-fields","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/news\/how-to-integrate-zendesk-and-get-back-the-survey-responses-to-zendesk-custom-fields\/","title":{"rendered":"Zendesk Integrace pr\u016fzkumu a vlastn\u00edch pol\u00ed injekce"},"content":{"rendered":"
\n

Pro tuto integraci budete pot\u0159ebovat Examinare unlimited \u00fa\u010det. Z\u00edskejte ji zde, 7 dny zku\u0161ebn\u00ed verze je k dispozici.<\/a><\/p>\n

Mnoho z\u00e1kazn\u00edk\u016f, kte\u0159\u00ed pou\u017e\u00edvaj\u00ed Zendesk, se obr\u00e1tilo na Examinare pro pou\u017eit\u00ed na\u0161\u00ed automatizovan\u00e9 smy\u010dky pr\u016fzkumu a z\u00edsk\u00e1n\u00ed odpov\u011bdi pr\u016fzkumu zp\u011bt na Zendesk l\u00edstky, aby bylo mo\u017en\u00e9 analyzovat data uvnit\u0159 Dobr\u00fdch dat nebo uvnit\u0159 Examinare samotn\u00e9ho n\u00e1stroje pr\u016fzkumu.<\/p>\n<\/div>\n

\n

Je vhodn\u00e9, abyste replikovali Zendesk konfigurace, kter\u00e9 m\u00e1te v sandboxu nebo vytvo\u0159ili nov\u00e9 Zendesk prost\u0159ed\u00ed pro testov\u00e1n\u00ed integrace p\u0159ed jej\u00edm spu\u0161t\u011bn\u00edm.<\/strong><\/p>\n<\/div>\n

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Krok 1:<\/strong>Vytvo\u0159te pr\u016fzkum v Examinare n\u00e1stroji pr\u016fzkumu.<\/h2>\n

Za\u010dn\u011bte p\u0159id\u00e1n\u00edm pr\u016fzkumu do Examinare. V n\u00e1stroji jsou \u0161ablony, ze kter\u00fdch si m\u016f\u017eete vybrat, ale bu\u010fte kreativn\u00ed, ale nep\u0159id\u00e1vejte p\u0159\u00edli\u0161 mnoho ot\u00e1zek, proto\u017ee to m\u016f\u017ee zp\u016fsobit, \u017ee u\u017eivatel\u00e9 nebudou odpov\u011bd\u011bt na n\u011b.<\/p>\n<\/div>\n

\n

Krok 2:<\/strong>Publikujte pr\u016fzkum.<\/h2>\n

Publikujte pr\u016fzkum jako soukrom\u00fd webov\u00fd pr\u016fzkum a testujte pr\u016fzkum pomoc\u00ed e-mailu.<\/p>\n

<\/p>\n

Nyn\u00ed je \u010das testovat pr\u016fzkum a ujistit se, \u017ee z\u00edsk\u00e1te spr\u00e1vn\u00fd design. Pokud chcete m\u00edt v\u0161echny ot\u00e1zky na jedn\u00e9 str\u00e1nce, p\u0159ejd\u011bte do Pokro\u010dil\u00e9ho nastaven\u00ed v zobrazen\u00ed \u00dapravy pr\u016fzkumu a aktivujte volbu Formul\u00e1\u0159.<\/p>\n

Krok 3:<\/strong>Vytvo\u0159te testovac\u00ed l\u00edstky.<\/h2>\n

Vytvo\u0159te 5-6 tikety e-mailem na Zendesk a vy\u0159e\u0161te je, abyste zkontrolovali, \u017ee integrace funguje podle va\u0161ich p\u0159edstav.<\/p>\n

Tyto tikety budou nalezeny integrac\u00ed Zendesk a dal\u0161\u00ed krok je spust\u00ed do pozv\u00e1nek na pr\u016fzkum.<\/p>\n

Ujist\u011bte se, \u017ee je ode\u0161lete e-mailem, proto\u017ee Zendesk API nevr\u00e1t\u00ed e-maily z l\u00edstk\u016f, kter\u00e9 jsou vytvo\u0159eny prost\u0159ednictv\u00edm formul\u00e1\u0159\u016f.<\/em><\/p>\n

Krok 4:<\/strong>Aktivuje integraci Zendesk uvnit\u0159 Examinare.<\/h2>\n

P\u0159ejd\u011bte do sekce Integrace v Examinare a p\u0159idejte sv\u00e9 p\u0159ihla\u0161ovac\u00ed \u00fadaje API a nastavte po\u010det dn\u00ed od ozna\u010den\u00ed tiketu jako uzav\u0159en\u00e9ho, ne\u017e bude pr\u016fzkum odesl\u00e1n.<\/p>\n

Doporu\u010duje se nastavit 2 nebo 3 dny v z\u00e1vislosti na tom, jak dlouhou dobu chlazen\u00ed chcete, aby m\u011bli va\u0161i z\u00e1kazn\u00edci. Pr\u00e1v\u011b te\u010f v t\u00e9to f\u00e1zi nastav\u00edme dny na 0.<\/strong><\/p>\n

Pokud m\u00e1te p\u0159\u00edstup k sandboxov\u00e9mu prost\u0159ed\u00ed, m\u016f\u017eete jej pou\u017e\u00edt pro testov\u00e1n\u00ed nebo si vytvo\u0159it nov\u00fd \u00fa\u010det pro testov\u00e1n\u00ed v Zendesk. Nedoporu\u010duje se pou\u017e\u00edvat produk\u010dn\u00ed prost\u0159ed\u00ed, dokud nen\u00ed v\u0161e nastaveno.<\/p>\n

Dal\u0161\u00edm krokem je nastaven\u00ed PHP skriptu catch, kter\u00fd zachyt\u00ed hlasov\u00e1n\u00ed a ode\u0161le ho zp\u011bt na Examinare.<\/em><\/h3>\n

Pokud s t\u00edm pot\u0159ebujete pomoci, kontaktujte Examinare t\u00fdm, aby v\u00e1m pomohl s integrac\u00ed.<\/em><\/p>\n<\/div>\n

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Krok 5:<\/strong>Nahrajte skripty a nastavte p\u0159esm\u011brov\u00e1n\u00ed URL v Examinare.<\/h2>\n

Tak\u017ee nyn\u00ed se dost\u00e1v\u00e1me k \u010d\u00e1sti, kde jsou odpov\u011bdi na pr\u016fzkum pos\u00edl\u00e1ny zp\u011bt na Zendesk ticket. Tak\u017ee to, co pot\u0159ebujete, je hosting n\u011bjak\u00e9ho druhu, kter\u00fd dok\u00e1\u017ee zpracovat n\u00e1\u0161 soubor surveyback.php a p\u0159izp\u016fsobit jej tak, aby byly odesl\u00e1ny spr\u00e1vn\u00e9 informace.<\/p>\n

Tak\u017ee za\u010dneme s t\u011bmito 3 skripty, kter\u00e9 si m\u016f\u017eete st\u00e1hnout zde jako zip soubor. Slo\u017eka lib by m\u011bla b\u00fdt nahr\u00e1n bez jak\u00fdchkoliv zm\u011bn. Soubor, ve kter\u00e9m pot\u0159ebujeme prov\u00e9st zm\u011bny, je soubor surveyback.php.<\/p>\n

Po nahr\u00e1n\u00ed si vezm\u011bte URL skriptu a p\u0159ejd\u011bte do Nastaven\u00ed -> Rozvr\u017een\u00ed -> \u201eZm\u011bnit odkaz na d\u011bkovn\u00e9 str\u00e1nce\u201c -> Anglicky (Zm\u011b\u0148te angli\u010dtinu na jazyk, kter\u00fd budete pou\u017e\u00edvat v pr\u016fzkumu)<\/p>\n

P\u0159idejte URL do pole URL a za\u0161krtn\u011bte pol\u00ed\u010dko \u201eP\u0159esm\u011brovat na URL\u201c.<\/p>\n

Pokud chcete, m\u016f\u017eete pak vytvo\u0159it novou \u0161ablonu, kter\u00e1 bude pou\u017eita pouze pro tento pr\u016fzkum, aby nebyla p\u0159esm\u011brov\u00e1na jin\u00e1 n\u00e1v\u0161t\u011bvnost na skenovac\u00ed skript.<\/em><\/p>\n

Krok 6:<\/strong>Aktivujte Examinare API.<\/h2>\n

P\u0159ejd\u011bte do Nastaven\u00ed -> Pokro\u010dil\u00e9 nastaven\u00ed a aktivujte Examinare API. Zapi\u0161te si podrobnosti a pokra\u010dujte dal\u0161\u00edm krokem.<\/p>\n

Krok 7:<\/strong>Aktualizujte PHP skript.<\/h2>\n

Zm\u011b\u0148te PHP \u0159\u00e1dky od \u0159\u00e1dku 9 a\u017e po \u0159\u00e1dek 27. V p\u0159\u00edpad\u011b pot\u0159eby pomoci kontaktujte podporu na adresesupport@examinare.com<\/a>a ujist\u011bte se, \u017ee jste zahrnuli uk\u00e1zkov\u00fd k\u00f3d a pozv\u00e1nku k pr\u016fzkumu.<\/p>\n

Krok 8:<\/strong>Odpov\u011b\u010f na pozv\u00e1nky na test.<\/h2>\n

Odpov\u011bzte na jeden z dotazn\u00edk\u016f zaslan\u00fdch na v\u00e1\u0161 e-mail z integrace a zkontrolujte, zda z\u00edsk\u00e1v\u00e1te spr\u00e1vn\u00e9 informace v pol\u00edch ticketu ticketu.<\/p>\n

PHP skript vr\u00e1t\u00ed spoustu dat, pokud je \u00fasp\u011b\u0161n\u00fd, tak\u017ee m\u016f\u017eete snadno zkontrolovat chyby, kter\u00e9 se nakonec vytvo\u0159\u00ed p\u0159i vol\u00e1n\u00ed syst\u00e9m\u016f.<\/p>\n

Pokud pot\u0159ebujete pomoc od podpory, pak vezm\u011bte URL z tohoto po\u017eadavku a po\u0161lete jej nasupport@examinare.com<\/a>.<\/p>\n

Krok 9:<\/strong>Upravit k\u00f3d pro produk\u010dn\u00ed pou\u017eit\u00ed.<\/h2>\n

Zm\u011b\u0148te informace tak, aby odpov\u00eddaly v\u00fdrobn\u00edmu syst\u00e9mu a odstra\u0148te \u0159\u00e1dek 78 a\u017e po \u0159\u00e1dek 86.<\/p>\n

Ujist\u011bte se, \u017ee opust\u00edte \u0159\u00e1dek:<\/p>\n

header(\u201cLocation: \u201c.$key[\u201cthankyoupage\u201d]);<\/em><\/p>\n


<\/strong>v doln\u00ed \u010d\u00e1sti skriptu.<\/p>\n

Jste p\u0159ipraveni si u\u017e\u00edvat Zendesk reportov\u00e1n\u00ed. Pokud m\u00e1te n\u011bjak\u00e9 probl\u00e9my, kontaktujte Examinare podporu na adresesupport@examinare.com<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Pro tuto integraci budete pot\u0159ebovat Examinare unlimited \u00fa\u010det. Z\u00edskejte ji zde, 7 dny zku\u0161ebn\u00ed verze je k dispozici. Mnoho z\u00e1kazn\u00edk\u016f, kte\u0159\u00ed pou\u017e\u00edvaj\u00ed Zendesk,\u2026<\/p>\n","protected":false},"author":0,"featured_media":9525,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-24164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1100.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/comments?post=24164"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24164\/revisions"}],"predecessor-version":[{"id":24165,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24164\/revisions\/24165"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media\/9525"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media?parent=24164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/categories?post=24164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/tags?post=24164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}