Podle Studie o Dob\u0159e Veden\u00fdch Klinik\u00e1ch publikovan\u00e9 Veterinary Economics spolu s Wutchiett Tumblin and spol., pr\u016fzkumy spokojenosti z\u00e1kazn\u00edk\u016f jsou jedn\u00edm z\u00a0nejefektivn\u011bj\u0161\u00edch zp\u016fsob\u016f, jak zhodnotit v\u00fdkonnost va\u0161ich klinik. C\u00edlem jak\u00e9hokoli podnik\u00e1n\u00ed je koneckonc\u016f z\u00edsk\u00e1n\u00ed co nejv\u00edce klient\u016f, a to je jeden z\u00a0hlavn\u00edch d\u016fvod\u016f, pro\u010d je u\u017eite\u010dn\u00e9, pravideln\u011b se na va\u0161i kliniku d\u00edvat i o\u010dima jej\u00edch n\u00e1v\u0161t\u011bvn\u00edk\u016f. <\/p>\n
Nab\u00edz\u00ed va\u0161e klinika klidn\u00e9 a \u00fatuln\u00e9 prost\u0159ed\u00ed? Je osoba na recepci p\u0159\u00edjemn\u00e1 a ochotn\u00e1 v\u016f\u010di z\u00e1kazn\u00edkovi a jeho\u00a0dom\u00e1c\u00edmu mazl\u00ed\u010dku? Jsou veterin\u00e1\u0159i a jejich asistenti dostate\u010dn\u011b pozorn\u00ed a b\u011bhem vy\u0161et\u0159en\u00ed vhodn\u011b doporu\u010duj\u00ed wellness p\u00e9\u010di o mazl\u00ed\u010dky? M\u00e1 v\u00e1\u0161 pracovn\u00ed t\u00fdm na klinice celkov\u011b pozitivn\u00ed p\u0159\u00edstup a p\u0159isp\u00edvaj\u00ed jeho \u010dlenov\u00e9 ke zdrav\u00e9mu pracovn\u00edmu prost\u0159ed\u00ed? Majitel\u00e9 dom\u00e1c\u00edch mazl\u00ed\u010dk\u016f jsou obvykle velmi v\u0161\u00edmav\u00ed a citliv\u00ed k\u00a0mal\u00fdm v\u011bcem a jak\u00e1koli mali\u010dkost v\u00e1s m\u016f\u017ee st\u00e1t z\u00e1kazn\u00edka a ohrozit celkov\u00fd \u00fasp\u011bch.<\/p>\n
Clinic Evaluator jsme zavedli nejenom jako n\u00e1stroj pro prov\u00e1d\u011bn\u00ed pr\u016fzkum\u016f spokojenosti s\u00a0veterin\u00e1rn\u00edmi slu\u017ebami. Je to kompletn\u00ed syst\u00e9m pro \u0159\u00edzen\u00ed spokojenosti, kter\u00fd je p\u0159izp\u016fsoben speci\u00e1ln\u011b pro veterin\u00e1rn\u00ed kliniky. Umo\u017e\u0148uje kontrolu recepce, veterin\u00e1\u0159\u016f, chodu a pr\u00e1ce klinik nebo celkovou obchodn\u00ed v\u00fdkonnost. Jakmile je jednou tento Clinic Evaluator nastaven, pracuje ji\u017e v pln\u011b\u00a0automatick\u00e9m re\u017eimu. Pot\u00e9 u\u017e je jen na va\u0161ich pracovn\u00edc\u00edch na recepci, aby zaznamen\u00e1vali emaily klient\u016f do p\u0159\u00edslu\u0161n\u00e9ho pole v p\u0159ipraven\u00e9m formul\u00e1\u0159i. O zbytek se syst\u00e9m dok\u00e1\u017ee postarat ji\u017e s\u00e1m.<\/p>\n
Nejprve bychom cht\u011bli poznamenat, \u017ee dotazn\u00edk a samotn\u00e1 anal\u00fdza v\u00fdsledk\u016f jsou zpracov\u00e1v\u00e1ny samostatn\u011b. To znamen\u00e1, \u017ee v\u00fdkonn\u00e1 slo\u017eka firmy ovliv\u0148uje pouze rozes\u00edl\u00e1n\u00ed dotazn\u00edkov\u00fdch formul\u00e1\u0159\u016f, zat\u00edmco vedouc\u00ed pracovn\u00edci maj\u00ed, p\u0159istup k anal\u00fdze obdr\u017een\u00fdch\u00a0v\u00fdsledk\u016f, a tak snadno ovl\u00e1dat v\u00fdkon z\u00a0libovoln\u00e9ho m\u00edsta na po\u010d\u00edta\u010di \u010di z\u00a0chytr\u00e9ho telefonu.<\/p>\n
Cel\u00fd proces shroma\u017e\u010fov\u00e1n\u00ed zp\u011btn\u00e9 vazby m\u016f\u017ee b\u00fdt zorganizov\u00e1n n\u011bkolika zp\u016fsoby. Z\u00e1le\u017e\u00ed na va\u0161ich preferenc\u00edch, po\u017eadavc\u00edch, pot\u0159eb\u00e1ch a pracovn\u00edch funkc\u00edch. Z\u00e1le\u017e\u00ed na tom, jestli vyu\u017e\u00edv\u00e1te online registrace. Po\u017eadujete-li, aby va\u0161i z\u00e1kazn\u00edci odpov\u011bd\u011bli na ot\u00e1zky v dotazn\u00edku na tabletu v\u00a0prostor\u00e1ch va\u0161\u00ed kliniky, odeslali ho emailem nebo zda volbu nech\u00e1te na nich.<\/p>\n
Nejb\u011b\u017en\u011bj\u0161\u00edm zp\u016fsobem, jak\u00fdm si na\u0161i klienti z\u00a0veterin\u00e1rn\u00edch klinik pravideln\u011b organizuj\u00ed tento proces z\u00edsk\u00e1n\u00ed zp\u011btn\u00e9 vazby, je n\u00e1sleduj\u00edc\u00ed:
1) Klient se sv\u00fdm mazl\u00ed\u010dkem nav\u0161t\u00edv\u00ed va\u0161i kliniku a dostane se mu po\u017eadovan\u00e9 slu\u017eby.
2) Po n\u00e1v\u0161t\u011bv\u011b si recep\u010dn\u00ed vy\u017e\u00e1d\u00e1 z\u00e1kazn\u00edkovo jm\u00e9no a emailovou adresu, za\u0161krtne pol\u00ed\u010dko pro ozna\u010den\u00ed odpov\u00eddaj\u00edc\u00edho veterin\u00e1\u0159e a zad\u00e1 preferovan\u00fd jazyk pr\u016fzkumu. Po stisknut\u00ed tla\u010d\u00edtka „odeslat“ se p\u0159ipraven\u00fd dotazn\u00edk za\u0159ad\u00ed do fronty pro doru\u010den\u00ed klientovi podle nastaven\u00fdch preferenc\u00ed. Pro odesl\u00e1n\u00ed dotazn\u00edku se na\u0161i klienti zpravidla rozhoduj\u00ed bu\u010f pro stejn\u00fd den, v\u00a0jak\u00e9m se n\u00e1v\u0161t\u011bva uskute\u010dnila nebo pro den n\u00e1sleduj\u00edc\u00ed.
3) Ve\u0161ker\u00e9 nasb\u00edran\u00e9 aspekty ohledn\u011b pr\u00e1ce na klinice jsou zpracov\u00e1v\u00e1ny p\u0159\u00edmo v\u00a0syst\u00e9mu Clinic Evaluator. Mana\u017eer z\u0159eteln\u011b vid\u00ed, jek se jeho podnik\u00e1n\u00ed da\u0159\u00ed a opr\u00e1vn\u011bn\u00fd zam\u011bstnanec je okam\u017eit\u011b upozorn\u011bn v\u00a0p\u0159\u00edpad\u011b jak\u00fdchkoli vznikaj\u00edc\u00edch probl\u00e9m\u016f.
4) Pokud z\u00e1kazn\u00edk na napl\u00e1novan\u00fd pr\u016fzkum nereaguje nebo si pozv\u00e1nku nevybere, Clinic Evaluator mu po\u0161le upozorn\u011bn\u00ed (v\u00a0dob\u011b stanoven\u00e9 v\u00a0syst\u00e9mu, obvykle 1 nebo 2 t\u00fddny po n\u00e1v\u0161t\u011bv\u011b).<\/p>\n
Toto slou\u017e\u00ed pouze jako p\u0159\u00edklad, nikoli jako povinn\u00e1 struktura procesu. Z\u00e1le\u017e\u00ed pouze na v\u00e1s, jak\u00fdm zp\u016fsobem chcete pracovat se spokojenost\u00ed va\u0161ich klient\u016f. N\u00e1\u0161 syst\u00e9m bude pln\u011b p\u0159izp\u016fsoben va\u0161im pot\u0159eb\u00e1m. Pokud chcete, aby byl integrovan\u00fd do firemn\u00edho CRM, spu\u0161t\u011bn v\u00a0cel\u00e9 s\u00edti klinik nebo obsahoval dal\u0161\u00ed funkce, na\u0161e odd\u011blen\u00ed pro v\u00fdvoj je p\u0159ipraveno ihned poradit a pomoci. Kontaktujte n\u00e1s na adrese info@clinicevaluator.com<\/a> pro detailn\u011bj\u0161\u00ed informace a hlub\u0161\u00ed diskuzi.<\/p>\n","protected":false},"excerpt":{"rendered":" Podle Studie o Dob\u0159e Veden\u00fdch Klinik\u00e1ch publikovan\u00e9 Veterinary Economics spolu s Wutchiett Tumblin and spol., pr\u016fzkumy spokojenosti z\u00e1kazn\u00edk\u016f jsou jedn\u00edm z\u2026<\/p>\n","protected":false},"author":0,"featured_media":8550,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13358","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-290.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/13358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/comments?post=13358"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/13358\/revisions"}],"predecessor-version":[{"id":13359,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/13358\/revisions\/13359"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media\/8550"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media?parent=13358"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/categories?post=13358"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/tags?post=13358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}