{"id":13342,"date":"2015-10-01T18:57:00","date_gmt":"2015-10-01T16:57:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=13342"},"modified":"2015-10-01T18:57:00","modified_gmt":"2015-10-01T16:57:00","slug":"jsou-przkumy-spokojenosti-zkaznk-oblbenj-pokud-pichz-od-hotelu-samotnho","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/news\/2015\/10\/01\/jsou-przkumy-spokojenosti-zkaznk-oblbenj-pokud-pichz-od-hotelu-samotnho\/","title":{"rendered":"Jsou Pr\u016fzkumy Spokojenosti Z\u00e1kazn\u00edk\u016f obl\u00edben\u011bj\u0161\u00ed, pokud p\u0159ich\u00e1z\u00ed od hotelu samotn\u00e9ho?"},"content":{"rendered":"<p><strong>Z\u00e1kaznick\u00e9 pr\u016fzkumy se st\u00e1vaj\u00ed st\u00e1le obl\u00edben\u011bj\u0161\u00edmi, zejm\u00e9na ty, kter\u00e9 p\u0159ich\u00e1z\u00ed p\u0159\u00edmo z\u00a0hotelu, kde jsou host\u00e9 ubytov\u00e1ni. Popularita obecn\u00fdch dotazn\u00edk\u016f kles\u00e1 a ze str\u00e1nek rezervac\u00ed se pomalu vytr\u00e1cej\u00ed. &#8222;- Z\u00e1kazn\u00edci cht\u011bj\u00ed hotel\u016fm s\u00a0vylep\u0161ov\u00e1n\u00edm pomoci, aby se je neb\u00e1li doporu\u010dit sv\u00fdm zn\u00e1m\u00fdm.&#8220;<\/strong><\/p>\n<p><span>Kdy\u017e host\u00e9 n\u00e1v\u0161t\u00edv\u00ed hotel, kter\u00fd se z\u0159ejm\u011b p\u0159\u00edli\u0161 nezam\u011b\u0159uje na zlep\u0161ov\u00e1n\u00ed kvality sv\u00fdch slu\u017eeb, m\u00e1lokdy se o\u00a0tom person\u00e1l n\u011bkomu zm\u00edn\u00ed. Obvykle se ve st\u00ed\u017enostech objevuj\u00ed zm\u00ednky o ne\u010dist\u00fdch a nehygienick\u00fdch za\u0159\u00e1zen\u00ed, proto\u017ee zku\u0161enost s\u00a0nimi negativn\u011b ovlivnila pobyt klient\u016f.<\/span><\/p>\n<p><span>Kdy\u017e se host ubytuje v\u00a0hotelu s\u00a0nedokonalostmi, kter\u00e9 mu br\u00e1n\u00ed vracet se zp\u011bt, tak je norm\u00e1ln\u00ed, \u017ee bude varovat ostatn\u00ed, aby si tento hotel pro sv\u016fj pobyt nevyb\u00edrali. Ov\u0161em, pokud obdr\u017e\u00ed pr\u016fzkum, kter\u00fd bude dob\u0159e sestaven a jeho vypl\u0148ov\u00e1n\u00ed nezabere moc \u010dasu, tak ho obvykle vypln\u00ed. <\/span><\/p>\n<p><span>B\u011b\u017en\u00e9 pr\u016fzkumy ze str\u00e1nek s\u00a0rezervacemi v\u011bt\u0161inou nemaj\u00ed vztah se z\u00e1kazn\u00edky a oni nec\u00edt\u00ed pot\u0159ebu ho vyplnit. Nicm\u00e9n\u011b, pokud jim stejn\u00fd pr\u016fzkum p\u0159ijde p\u0159\u00edmo od hotelu, ve kter\u00e9m byli ubytov\u00e1ni, z\u00e1kazn\u00edci ho obvykle p\u0159iv\u00edtaj\u00ed a p\u0159es 50% z\u00e1kazn\u00edk\u016f dotazn\u00edk vypln\u00ed, kdy\u017e mu na n\u011bj p\u0159\u00edjde op\u011btovn\u00e9 upozorn\u011bn\u00ed do emailov\u00e9 schr\u00e1nky. <\/span><\/p>\n<p><strong>Velk\u00e9 mno\u017estv\u00ed st\u00ed\u017enost\u00ed, kter\u00e9 jsou n\u011bkde zadr\u017eeny, obsahuj\u00ed cenn\u00e9 informace, kter\u00e9 se nedost\u00e1vaj\u00ed k\u00a0znepokojen\u00fdm hotelov\u00fdm mana\u017eer\u016fm, a\u017e na p\u0159\u00edpady, kdy si hotel pr\u016fzkumy spokojenosti z\u00e1kazn\u00edk\u016f rozes\u00edl\u00e1 s\u00e1m.<\/strong><\/p>\n<p><span>Pokud hotel s\u00e1m rozes\u00edl\u00e1 <\/span><strong>Pr\u016fzkumy Spokojenosti Z\u00e1kazn\u00edk\u016f, obvykle se jim dostane v\u00edce jak 50% odpov\u011bd\u00ed, pokud ov\u0161em vyu\u017e\u00edj\u00ed spr\u00e1vn\u00e9ho \u0159e\u0161en\u00ed pro z\u00edsk\u00e1n\u00ed zp\u011btn\u00e9 vazby<\/strong><span>. Examinare AB dod\u00e1v\u00e1 hotel\u016fm \u0159e\u0161en\u00ed nab\u00edzej\u00edc\u00ed Pr\u016fzkum Spokojenosti Z\u00e1kazn\u00edk\u016f (Hotel Customer Satidfaction Survey Solutions), kter\u00e9 v\u0161em host\u016fm doru\u010d\u00ed Pr\u016fzkum zam\u011b\u0159en\u00fd na Spokojenost. <\/span><\/p>\n<p><span>Pr\u016fzkumy Spokojenosti Hotelov\u00fdch N\u00e1v\u0161t\u011bvn\u00edk\u016f automaticky vypo\u010d\u00edt\u00e1v\u00e1 Index Spokojenosti Z\u00e1kazn\u00edka pro v\u0161echny \u010d\u00e1sti hotelu. Velk\u00e1 \u010d\u00e1st \u00fasp\u011bchu spo\u010d\u00edv\u00e1 v\u00a0tom, \u017ee pr\u016fzkum se dostane ke v\u0161em z\u00e1kazn\u00edk\u016fm a \u017ee ka\u017ed\u00e1 uskute\u010dn\u011bn\u00e1 rezervace je zaznamen\u00e1v\u00e1na do syst\u00e9mu.<\/span><\/p>\n<p><span>Chcete-li se o tomto \u0159e\u0161en\u00ed pro Pr\u016fzkum Spokojenosti Z\u00e1kazn\u00edk\u016f pro Hotelov\u00e1 Za\u0159\u00edzen\u00ed dozv\u011bd\u011bt v\u00edce, klikn\u011bte zde: <\/span><\/p>\n<p><a href=\"https:\/\/www.examinare.com\/cz\/industry\/hotel\/\">https:\/\/www.examinare.com\/cz\/industry\/hotel\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Z\u00e1kaznick\u00e9 pr\u016fzkumy se st\u00e1vaj\u00ed st\u00e1le obl\u00edben\u011bj\u0161\u00edmi, zejm\u00e9na ty, kter\u00e9 p\u0159ich\u00e1z\u00ed p\u0159\u00edmo z hotelu, kde jsou host\u00e9 ubytov\u00e1ni. Popularita obecn\u00fdch dotazn\u00edk\u016f kles\u00e1 a\u2026<\/p>\n","protected":false},"author":0,"featured_media":8121,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13342","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-66.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/13342","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/comments?post=13342"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/13342\/revisions"}],"predecessor-version":[{"id":13343,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/13342\/revisions\/13343"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media\/8121"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media?parent=13342"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/categories?post=13342"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/tags?post=13342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}